This allowed me to get to all the Word options, and to close the program without crashing. I reopened Word without loading the Normal.dotm template or any add-ins by pressing the Windows key, typing winword.exe /a, and pressing Enter. Microsoft Office Diagnostics may direct you to activate this feature in Word 2007's Privacy Options.
None of the tests indicated any problems, though one of the results directed me to check "Download a file periodically that helps determine system problems" in the Privacy Options dialog box, after which I was instructed to wait a week for the problem to fix itself. Use the Microsoft Office Diagnostics utility to troubleshoot problems with Office apps. Since I couldn't access the program via the Resources tab in the Word Options dialog box (only the options on the Popular tab were available), I ran it from the Start menu shortcut under Microsoft Office Tools.
I then decided to run the Microsoft Office Diagnostics utility. This catch-all repair, which I've used in the past to reset Word, had no effect this time. Word simply recreates the template the next time it opens, with all settings back to their defaults. My first attempt at a fix was to close Word, and then find and rename the Normal.dotm template (it's called Normal.dot in earlier versions). Unfortunately, it took me the better part of an afternoon to figure out this partial solution, and I'm no closer to finding the source of the crashes, though Vista SP1 is the prime suspect.
I still haven't figured out how to keep Word from crashing on exit, but I regained access to the program's settings by disabling all add-ins. A funny thing happened after I installed Windows Vista Service Pack 1 on my PC: Word 2007 started crashing whenever I closed it, and all but a handful of the application's settings became inaccessible.
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